Terms of Service

Version 1.0 · Effective from 1 October 2026

These terms cover the use of Pulse. We have tried to write them so they can actually be read.

1. Who runs the service

Pulse is operated by DxO Systems s.r.o., Gallandova 1232/1, 163 00 Prague 6, Czech Republic, company no. 22438505, VAT no. CZ22438505, registered with the Municipal Court in Prague.

Contact: support@bandpulse.cloud.

2. What Pulse is

Pulse is an online service for running bands and other musical ensembles: events and member availability, line-ups, songs and setlists, gig logistics, equipment, finances and payouts. It runs in a web browser; there is nothing to install.

3. Account and band

• An account belongs to a person and is tied to their e-mail address. Signing in uses a link or a code sent by e-mail, or a passkey. The service has no passwords.
• A band is a workspace created by a user, who becomes its admin and can invite members and set their permissions.
• Band admins are responsible for the band’s content. They decide who has access, what is recorded about members and for how long. We do not interfere with a band’s content except as described in clause 7.
• One account can belong to several bands. Deleting an account does not delete a band that still has members.
• You are responsible for what happens under your account and for keeping access to your e-mail and devices secure.

4. Plans and payment

Pulse is charged per band, never per member. Current plans and prices are always shown on the website and in the app.

• Prices are excluding VAT. VAT is added as required by law and by the customer’s country, and is shown separately at checkout and on the invoice.
• Trial: every newly created band gets 30 days of Pro free of charge, or 60 days for ensembles with more than 15 members. No card is needed to try it. When the trial ends the band moves to Free unless a paid plan is chosen. Nothing is deleted.
• Payments are handled by Stripe (card, and where available Apple Pay / Google Pay). Card details are entered directly with Stripe; we never see or store them. The seller shown at checkout and on the invoice is DxO Systems s.r.o.
• Renewal: a subscription renews automatically for a further period until it is cancelled.
• Cancellation: you may cancel at any time. The plan then runs to the end of the period already paid for and is not charged again. We do not refund a period already under way, except where the law requires it.
• Failed payment: the band keeps its plan for a further 14 days, during which the payment can be fixed. If it is not, the band moves to Free.

5. Changing plan and your data

When a band moves to a lower plan, features that the plan does not include become read-only. Everything already stored in Pulse stays visible and can be exported. Moving to a lower plan never deletes data.

6. Deleting a band, deleting an account, and export

• Deleting a band is done by its admin. The band is first deactivated for 30 days and can be restored at any point during that time. After 30 days the data is permanently deleted. Any subscription is cancelled.
• Deleting an account can be requested by any user. If you are the only admin of a band, you must first hand the band over to someone else or delete it.
• Exporting your data is available at any time in the app, in a machine-readable format.

7. Acceptable use

Pulse must not be used for unlawful activity, for sending unsolicited messages, to store content you have no rights to, or in a way that threatens the operation of the service or other people’s privacy.

We may limit or block an account or a band if these rules are broken, if the law requires it, or on reasonable suspicion of abuse. Where circumstances allow, we will warn you first and give you reasonable time to put things right.

8. Availability

We aim to keep the service running continuously, but it is provided as is. Maintenance windows are announced in advance where possible. We give no availability guarantee for the Free plan. For paid plans, if an outage caused by us lasts more than 24 continuous hours, the subscription is extended by the length of the outage.

9. Liability

We are liable for damage caused by breaching our obligations, as provided by law. We are not liable for lost profit, nor for damage arising because you have no copy of data you can export at any time. For business customers, total liability is limited to the amount the band paid in the preceding 12 months. These limits do not apply to consumers to the extent the law does not allow them.

10. Changes to these terms

We may change these terms, typically because of a new feature or a change in the law. We will give notice of any material change by e-mail or in the app at least 30 days in advance. If you do not agree, you may cancel your subscription before the change takes effect; until then the previous version applies.

Every version has a version number and an effective date. When you register, we record which version you agreed to.

11. Personal data

How we handle personal data is described in the Privacy Policy. For the data a band enters about its members, the band is the controller and we are the processor; that relationship is governed by the Data Processing Agreement, which is an annex to these terms and is entered into automatically when a band is created.

12. Governing law and disputes

These terms are governed by the law of the Czech Republic, and disputes are decided by the Czech courts.

If you are a consumer, this does not deprive you of the protection of mandatory rules of the country where you live. Consumers may also use out-of-court dispute resolution through the Czech Trade Inspection Authority (adr.coi.cz).

13. Contact

DxO Systems s.r.o., Gallandova 1232/1, 163 00 Prague 6, Czech Republic · support@bandpulse.cloud